Kaleidoscope: Delivering Innovative Service That Sparkles
Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the ”core” of a service experience in a fashion that is value-unique, not just value-added. In his own words, ”Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial.” This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.
About The Author
Chip R. Bell is a renowned keynote speaker and the author of several best-selling books. Global Gurus ranked him both in 2014 and 2015 as the #1 keynote speaker in the world on customer service. He has appeared live on CNN, CNBC, ABC, Fox Business Network, Bloomberg TV, and NPR; and his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Fast Company, Money Magazine, Inc. Magazine, Entrepreneur Magazine, and Businessweek.
‘Kaleidoscope’ speaks to the fundamental values that drive innovative service: trust, authenticity, and genuine care.
Chip Bell’s ‘Kaleidoscope’ is a wise book with delightful stories on how to inspire your customers by keeping them at the center of all you do.
Chip Bell’s ‘Kaleidoscope’ is packed with powerful illustrative stories that clearly convey timeless principles that are essential to grasp in today’s service economy. Compress the learning curve to customer excellence and learn from a master teacher!
Chip Bell articulates perfectly some of the fundamental truths of creating loyal customers that few people have been able to put into words so clearly. His passion for exceeding customer expectations is contagious . . . it’s hard to walk away from this book without feeling inspired.